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Contract Holder Resource Hub🏡
Everything you need to know to ensure a smooth and happy tenancy with FlatHomes Property Services. Find guides, forms, and essential information here.
Getting Started 🚀
View Available Properties
Browse our current listings and find your next perfect home in Cardiff, Penarth, and surrounding areas.
Application Guide
A comprehensive guide to the application process, including referencing, credit checks, and eligibility criteria.
Contract Holder Application Form
Download or complete our official application form to begin your journey to a new home.
Guarantor Application Form
Download or complete our official Guarantor application form to begin your journey to a new home.
During Your Tenancy🔑
Report Maintenance
Our easy-to-use system for reporting any repair or maintenance issues in your property.
Maintenance Guide
A comprehensive guide on common maintenance tasks, troubleshooting, and when to call for professional help.
Waste Management
Information on refuse and recycling schedules, proper waste disposal, and local council guidelines.
Tenant Rights & Responsibilities
Understand your rights and obligations as a contract holder under the Renting Homes (Wales) Act.
Inspections
Information on routine property inspections, why they are carried out, and how to prepare for them.
Fire Safety
Essential information on fire prevention, alarms, and emergency exits in your rented property.
Emergency Contacts
Key contact numbers for urgent issues and out-of-hours emergencies related to your property.
Dealing with Damp and Mould
Practical advice on preventing and dealing with damp and mould issues in your home.
Council Tax & Utilities
Guidance on setting up and managing your council tax, electricity, gas, and water accounts.
Rent Payments & Arrears Advice
Information on payment methods, what to do if you face difficulties, and advice on managing arrears.
Pets in Your Property
Guidelines and procedures for keeping pets in your rented accommodation.
Living in a HMO
Information on living in harmony within a HMO property.
Support Services
Links and information about local and national support services available to contract holders.
Your Safety Checks
Details about mandatory safety checks for gas appliances, electrics, and smoke alarms.
Dealing with Pests
Details about your responsibilities, what to do if you find pests, and when FlatHomes will step in to help.
Ending Your Tenancy👋
Giving Notice to Vacate
Understand the correct procedure and notice periods required when you decide to move out of your property.
End of Tenancy Checklist
A comprehensive checklist to help you prepare the property for check-out and ensure a smooth departure.
Deposit Return & Disputes
Information on the deposit return process and how any potential disputes are handled via the Deposit Protection Service.
