Complaints Procedure

Tell us what part of our service or procedure you are unhappy about and what you would like us to do to resolve the matter. You can do this by writing to:-

FlatHomes Property Services Ltd
276 North Road
CF14 3BL

If you prefer you may telephone on 02921 121212 or visit the office. Alternatively, you may forward full details of your dissatisfaction by email to

In the event that our internal complaints handling procedures have been exhausted without resolution being achieved, you should note that the appropriate Alternative Dispute Resolution entity for our services are

The Property Redress Scheme

Premiere House 1st Floor,

0333 3219418

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