FlatHomes specialises in managing a diverse portfolio of residential properties, including apartments, houses, and Houses in Multiple Occupation (HMOs). We cater to both individual landlords and property investors, ensuring their assets are well-maintained and profitable.

We have a network of trusted and vetted contractors for all maintenance and repair needs. Tenants can report issues through our online portal, and we manage the process from start to finish, ensuring timely and cost-effective solutions. For emergencies, we provide a 24/7 contact line.

Our Office is located at 276 North Road, Gabalfa, CF14 3BL, just off the Gabalfa Roundabout.

FlatHomes primarily operates in South Wales, covering Cardiff, Pontypridd & Caerphilly. We are continuously expanding, so please contact us if you have a property outside these areas.

You can reach FlatHomes by phone at 02921 12 12 12, via email at info@flathomes.co.uk, or by filling out the contact form on our website. Our office hours are Mon - Fri 9am - 5:30pm.

Our comprehensive tenant screening process includes credit checks, employment verification, previous landlord references, and identity checks. We aim to find reliable and responsible tenants to ensure a smooth tenancy for both parties.

Our fees are transparent and competitive. We offer various management packages tailored to your needs, typically a percentage of the monthly rent, plus a one-off setup fee. Please contact us directly for a personalised quote based on your property type and required services.

Absolutely. The regulatory landscape for landlords is complex. FlatHomes stays up-to-date with all relevant legislation, including landlord licensing, safety certificates (Gas Safety, EICR), EPCs, and deposit protection schemes. We ensure your property remains compliant, protecting you from potential penalties.

Our goal is to minimise void periods. The time it takes to find a tenant can vary based on market conditions, property type, and pricing, but our proactive marketing and efficient screening process aim to secure a suitable tenant as quickly as possible.

FlatHomes has a robust rent collection process. We actively monitor payments and, in the event of arrears, we follow a structured procedure of communication, reminders, and legal notices, keeping you fully informed. 

Tenant satisfaction is a priority for us. We maintain open lines of communication, address concerns promptly, conduct regular property inspections, and provide clear guidance on tenancy terms. Happy tenants often lead to longer tenancies and fewer issues for landlords.

You can report a maintenance issue through our dedicated online tenant portal FixFlo. Simply log in, describe the issue, and upload any relevant photos. For urgent emergencies, please call our 24/7 emergency line immediately. on 02921 12 12 12.

If you are on a Fixed Term Occupational Contract, we will contact you approximately two to three months before your current tenancy agreement ends. If you wish to renew, we will prepare a new agreement for your review and signature, ensuring a seamless continuation of your tenancy.

Rent payments are typically made via direct bank transfer. Full bank details will be provided in your tenancy agreement. Please ensure payments are made on time to avoid any charges.

Your security deposit will be protected in a government-approved tenancy deposit scheme within 30 days of receipt, as required by law. At the end of your tenancy, the deposit will be returned, subject to the property being left in good condition and all rent paid.

You can browse our available properties on our website or Via RightMove and OnTheMarket. Once you find a property you're interested in, you can book a viewing via email or by contacting our lettings team directly to arrange a suitable time. 

When applying for a tenancy, you will typically need to provide photo ID (passport/driving license), proof of address (utility bill/bank statement), proof of income (payslips/employment contract), and details for previous landlord references. We will provide a full checklist during the application process.

Pet policies vary by property and landlord preference. Some properties may allow pets with an additional pet clause in the tenancy agreement and potentially a higher deposit or pet rent. Please check the specific property listing or inquire with our lettings team.

Under the Tenant Fees Act 2019, most upfront fees to tenants are banned. You will typically only be required to pay a refundable holding deposit (usually one week's rent) to reserve the property, which contributes to your first month's rent once the tenancy starts. Other permitted fees include your security deposit and potentially charges for late rent or lost keys. A full list of fees can be found on our Website in the "Tenants" section.

FlatHomes is always looking for reliable and qualified contractors. Please contact our maintenance department directly via repairs@flathomes.co.uk to inquire about our registration process and requirements.

Our standard payment terms are within 7 days from the date of a valid invoice, submitted upon completion of approved works. All invoices should be submitted via our designated email address, ensuring all necessary details are included for prompt processing.

We expect high-quality workmanship, timely completion of jobs, clear communication with both FlatHomes and tenants, and adherence to all health and safety regulations. Professionalism, reliability, and excellent customer service are paramount to our partnership.

To register with FlatHomes, you will typically need to provide proof of relevant qualifications, public liability insurance, professional references, and a copy of your business registration. Specific requirements will be detailed during the application process.

Jobs are typically assigned via email. You will receive a detailed work order, and we expect regular updates on progress.