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Frequently Asked Questions
Everything you need to know about our property management, lettings, maintenance and support services.
General Questions
What types of properties does FlatHomes manage?
FlatHomes specialises in managing a diverse portfolio of residential properties including apartments, houses and HMOs.
How does FlatHomes handle maintenance and repairs?
We use a network of trusted contractors and manage all maintenance from reporting through to completion, ensuring efficient and cost-effective solutions.
Where is FlatHomes located?
Our office is located at 276 North Road, Gabalfa, Cardiff, CF14 3BL.
What areas does FlatHomes cover?
We primarily operate throughout Cardiff, Pontypridd and Caerphilly, with our coverage area continuing to expand.
How can I contact FlatHomes?
Call us on 02921 12 12 12 or email info@flathomes.co.uk.
For Landlords
How does FlatHomes screen potential tenants?
We conduct comprehensive referencing including credit checks, employment verification, landlord references and identity verification.
Can FlatHomes assist with compliance?
Yes. We help landlords comply with EPC, Gas Safety, EICR, deposit protection and other legal obligations.
How quickly can a tenant be found?
Timescales vary depending on market conditions, however our marketing strategy is designed to minimise void periods.
For Tenants
How do I report a maintenance issue?
Maintenance issues can be reported through our FixFlo portal. Emergency issues should be reported immediately by telephone.
How do I pay my rent?
Rent payments are made via bank transfer using the details provided within your occupation contract.
What happens to my deposit?
Deposits are protected within a government approved tenancy deposit scheme in accordance with legal requirements.
Prospective Tenants
How can I view available properties?
Available properties can be viewed on our website, Rightmove and OnTheMarket.
What documents do I need?
Typically photo ID, proof of address, proof of income and previous landlord references.
For Contractors
How do I become a contractor?
Contact repairs@flathomes.co.uk for information regarding our contractor registration process.
What documentation is required?
Public liability insurance, qualifications, references and relevant accreditation documents will usually be required.
